Dear Customer,
Advanced Control Technologies (ACT) designs and
manufactures a great variety of products. Our PCC (Powerline Control
Components, X-10 compatible) and our HPW (HomePro Wireless, Z-Wave, RF)
product lines are sold separately from our ICC (Interface Control Components)
line of products. For both the PCC and the HPW product lines (not ICC),
please refer to the following information.
1. It is important to understand ACT's pricing
structure. We do not publish our prices on our website, but will provide a
price list when appropriate. This list has all our PCC (Powerline Control
Components, X-10 compatible) and our HPW (HomePro Wireless, Z-Wave) devices
and so only a portion of them may be appropriate for your needs. To initiate
contact, please send an email to us at
act_custserv@act-solutions.com.
2. How do you place an order? ACT maintains a
network of representatives called "ESC's" (Engineered Systems Centers). These
representatives not only sell our products, but understand how they work, and
know how to design systems using our products. Obviously, we want the
end-user to be able to get support from the company in their area. If at all
possible, all new customers will be referred to existing ESC's. However, if
no ESC exists in your area, you may be able to order direct from ACT.
3. If you are ordering direct from ACT (either
as an existing ESC, or as a new customer in an area not currently served by an
existing ESC) then your purchase orders must have all the required
information. We will accept computer generated purchase orders, however if
you would rather simply send us your orders by email, please make sure that
you include all the basic information (shown in the sample order, below).
Then, simply send us your orders to our "Orders" email address (act_orders@act-solutions.com)
that states:
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Customer Number:
Billing address:
Ship to address:
Shipping method:
Ship complete:
Payment:
PO#:
Ordered by:
Order Details:
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MIS010 (Your customer number, optional but
appreciated.)
[Your billing address]
[Your shipping address]
[Your choice, if none, please specify "Best Way" and we will decide for
you.]
Yes/No [Your choice, if nothing specified, we will assume partials
acceptable.]
Credit Card [Or Net 30 is previously arranged.]
[Your purchase order number, or if none, we will use the date of your
email.]
[Your name or that of your purchasing manager, plus email address.]
[List the items, descriptions and prices. For example:]
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1 ea. ZDP100 - Dimmer 300w, Plug-in, North Amer: @ $40.00USD/ea.
1 ea. ZRP100 - Relay, 15 amp, Plug-in, North Amer: @ $40.00USD/ea.
1 ea. ZTH100 - Transceiver, Wireless Controller, North Amer: @
$60.00USD/ea.
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Please
understand that your PO must have all the pertinent
information contained within it.
Please DO NOT email your order as an attachment, and then put additional
instructions in the body of the email. Everything must be in the P.O.
itself. Since we do not have secure internet ordering, if you are on credit
card status, the best and most secure way is to send the credit card
information with the order in a fax it
to us at: 317-337-0200.
It understood that a significant amount of importance is placed on the
system designer’s training and experience and as such, the ultimate
responsibility for the system’s success lies with those on site. The choice
of components is based solely on the information you are able to provide.
While we at ACT will do our best to assist you in choosing the right parts,
that is not intended to create any liability or engineering responsibility
on behalf of Advanced Control Technologies.
By ordering
direct from ACT, you acknowledge that you are taking the responsibility for
the design and installation of the product. ACT’s product warranty is 2
years from the date of sale and is for the workmanship and materials of the
products themselves, and not the design of the system nor the installation
of the device. While most PCC systems work flawlessly and without incident,
there are a few conditions beyond ACT’s control that can greatly influence
the overall performance of any system that communicates over existing
electrical distribution lines. ACT charges a 25% restocking fee on all
returns.
Thank You,
ACT Customer Service